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Seattle Best Limo Service prides itself on a longstanding history of providing quality services to the greater Seattle area since 2002, during which time the following Frequently Asked Questions commonly arise. In the event that the information you are seeking is not contained within our FAQ section or this site in general, please contact us via phone or email and an agent will respond to your questions promplty.



If I have to wait for my car to arrive, will I be billed for my waiting time?

Our customers are privileged to free waiting time according to what type of car they have selected. Our operators checking all flights ETA's (for delays or earlier arrivals).

  • Sedans - receive 45 minutes free on domestic and on international flights.
  • Limousines - receive 45 minutes free on domestic and 60 minutes free on international flights.
  • Vans - receive 45 minutes free on domestic and 60 minutes free on international flights.
  • Mini-vans - receive 45 minutes free on domestic and on international flights.
  • SUVs - receive 45 minutes free on domestic and on international flights.



How will I know when my car has arrived and who is my driver?

Your drive will be holding a sign containing your name, which will make it easier for you to find him. The "meet and greet" is a great way to be welcomed by our company.



What sorts of vehicles may I expect?

All of our cars are new models 2008.

Luxury Sedans are either Cadillac and Lincoln Town Car available in dark and light colors

Stretch Limousines - 2008 models are only Lincoln town cars and available in black and white colors

Luxury Vans - for all airport pickups can accommodate up to 10 passengers plus their luggage

SUVs - accommodate up to 8 passengers.



What is your credit card processing procedure?

Your credit card will not be charged until the day off the service. Prepayments can be arranged online for relatives or friends of the traveler.



What if I am unable to arrive in time for a reservation "No Show"?

ALL no shows will be charged full rate. To avoid being charged you must:

1. Call 206-631-1244 so that one of our dispatchers can get in touch with the driver and help you to locate each other.



If I need to cancel a pick up, what are the requiremients?

All luxury sedan cancellations must be made within 24 hrs prior to your arrival. To avoid being charged you must cancel your reservation within 24 to 12 hours before service time. You must provide confirmation # for each reservation.

  • Email your cancellation 24 hours
  • Fax your cancellation 24 hours
  • Phone Cancellation 12 - 5 hours*

All limousine cancellations will be charged in the full amount. There are no refunds.


* Cancellations by phone only weekdays bet. 10am-8pm



Do you have a Guarantee of Service?

After you have received your "Confirmation Number", your car is guaranteed to be there waiting for you. (Reservation must be made at least 24 hour prior to the time of service and with a valid credit card.)



Where can I find your hourly rates?

Our rates are by the hour (BTH) also known as A/D (as directed).

  • 3 hrs minimum on weekdays (Mon-Thur)
  • 4 hrs minimum on weekends (Fri-Sun)
  • 5 hrs minimum any day if traveling outside of the greater city limits


 

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By Flight or Route

examples: AA 123 or JFK to LHR
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